Engineering Visibility. Delivering Safety.
2-Year Limited Warranty
GF-Light stands behind the quality of our products. All GF-Light products are covered by a 2-year limited warranty against defects in materials and workmanship under normal use.
Warranty Coverage
This warranty covers defects in materials and workmanship that occur under normal and intended use, including:
- Electrical or component failures not caused by external factors
- Manufacturing defects in housing, connectors, or circuitry
- LED or lighting element failures under normal operating conditions
Warranty Period
The 2-year warranty period begins from the date of delivery to the original purchaser.
What Is Not Covered
This warranty does not cover damage or failure caused by:
- Improper installation or failure to follow product instructions
- Misuse, abuse, or accidental damage
- Unauthorized modification or repair
- Normal wear and tear
- Exposure to conditions beyond the product's rated specifications (e.g., extreme voltage, water ingress beyond rated IP level)
- Damage caused by third-party components or accessories
Warranty Remedy
At our discretion, we will repair or replace any product confirmed to have a manufacturing defect within the warranty period. If the exact product is no longer available, we may offer a replacement of equal or greater value.
We aim to process all warranty claims within 5–10 business days of receiving the required information.
How to Make a Warranty Claim
To submit a warranty claim, please contact our support team with the following information:
- Your order number or proof of purchase
- A description of the defect or issue
- Clear photos or videos showing the defect
📧 Contact us at: jifulighting@foxmail.com
We will review your claim and respond within 1–2 business days with next steps. Do not return any products without prior authorization from our team.
EU Customers — Your Legal Rights
If you are located in the European Economic Area (EEA), you have statutory rights under EU consumer protection law that are separate from and in addition to this limited warranty:
- Conformity of Goods (Directive 2019/771/EU): You are entitled to a remedy if the goods do not conform to the contract at the time of delivery. This statutory right lasts for a minimum of 2 years from the date of delivery.
- Consumer Rights (Directive 2011/83/EU): You have the right to be informed about the goods and your rights before and after purchase.
This limited warranty does not affect or limit your statutory rights under applicable law.
Limitation of Liability
To the maximum extent permitted by applicable law, GF-Light's liability under this warranty is limited to the repair or replacement of the defective product. We are not liable for any incidental, consequential, or indirect damages arising from the use or inability to use our products.
Contact Us
For warranty inquiries or support, please reach out to our team:
📧 jifulighting@foxmail.com
We respond within 1–2 business days.
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