Frequently Asked Questions

Can't find your answer? Contact us at jifulighting@foxmail.com — we respond within 1–2 business days.

Products & Quality

Q: Are your lights rigorously tested for road use?

A: Yes. Our marker lights and strobe lights are built to high-performance standards and rigorously tested for quality and reliability. Each product listing specifies applicable quality details. Please refer to the individual product page for details before purchasing.

Q: What is the IP rating of your lights?

A: Our lights carry an IP67 waterproof rating, meaning they are protected against dust ingress and temporary immersion in water up to 1 meter for 30 minutes. They are suitable for outdoor and vehicle use in most weather conditions.

Q: Are your products compatible with my vehicle?

A: Please refer to the compatibility information listed on each product page. If you are unsure, contact us with your vehicle make, model, and year and we will help you find the right fit.

Q: Do you offer bulk or wholesale pricing?

A: Yes. We offer fleet and wholesale pricing for bulk orders. Please contact us at support@gf-light.com with your requirements for a custom quote.

Installation

Q: Do your products come with installation instructions?

A: Yes. Installation guides are included with each product. Additional resources may be available on the product page.

Q: Can I install the lights myself?

A: Many of our products are designed for straightforward installation. However, we recommend professional installation for electrical components to ensure safety and to avoid voiding the warranty. Damage caused by improper installation is not covered under our warranty.

Shipping & Delivery

Q: Where do you ship from?

A: All orders are shipped from our warehouse in Mainland China.

Q: How long does shipping take?

A: Estimated delivery times vary by region. Please refer to our Shipping Policy for detailed timeframes by country. As a general guide:

• • USA: 7–15 business days
  • Europe / UK / Australia: 10–22 business days
  • Japan / South Korea / Southeast Asia: 5–12 business days
  • Other regions: 15–40 business days

Q: Will I receive a tracking number?

A: Yes. Once your order has shipped, you will receive a tracking number via email. Please allow 1–3 business days after shipment for tracking information to update.

Q: Will I be charged customs duties or import taxes?

A: Customs duties, import taxes, and other fees may apply depending on your country's regulations. These charges are the sole responsibility of the buyer and are not included in our product prices or shipping fees. We recommend checking with your local customs authority before ordering. Please note that customs clearance may also affect delivery times.

Q: My order has not arrived — what should I do?

A: If your order has not arrived within the estimated delivery window, please first check your tracking information. If there is no update for more than 10 business days, contact us at jifulighting@foxmail.com with your order number and we will investigate.

Returns & Refunds

Q: What is your return policy?

A: We offer a 30-day return policy for unused items in original packaging. Please visit our Return Policy page for full details.

Q: How do I start a return?

A: Contact us at support@gf-light.com before sending any items back. We will provide you with the return address and instructions. Returns sent without prior authorization may not be accepted.

Q: Who pays for return shipping?

A: Return shipping costs are the responsibility of the customer, unless the item is defective or damaged upon arrival. Please note that international return shipping to Mainland China can be costly.

Q: When will I receive my refund?

A: Refunds are processed within 5–7 business days after we receive and inspect the returned item. The time for the refund to appear in your account may vary depending on your payment provider and location.

Warranty

Q: What warranty do your products come with?

A: All GF-Light products are covered by a 2-year limited warranty against manufacturing defects. Please visit our Warranty page for full details.

Q: How do I make a warranty claim?

A: Contact us at jifulighting@foxmail.com with your order number, a description of the issue, and photos or videos of the defect. We will respond within 1–2 business days with next steps.

Q: Does the warranty cover damage from improper installation?

A: No. The warranty does not cover damage caused by improper installation, misuse, or modification. We recommend professional installation for all electrical components.

Payment

Q: What payment methods do you accept?

A: We accept all major credit and debit cards, as well as other payment methods available at checkout. All transactions are processed securely.

Q: Is it safe to enter my payment information on your store?

A: Yes. Our store uses industry-standard SSL encryption to protect your personal and payment information.

Contact Us

Still have questions? We are happy to help.

Email: jifulighting@foxmail.com
We aim to respond to all inquiries within 1–2 business days.